If you ever need anything, I can easily be reached here on Etsy or by email at christine@maiautumn.com
♥ SHIPPING
Small prints (11x14 and under), stationery and original paintings ship via First Class or Priority Mail with tracking. Orders ship approximately once a week. Please contact me if you need your order shipped quickly, just in case your order came in on a non-shipping day.
Please note delays for certain large (16x20 and up/canvas) prints in the item descriptions.
NORMAL DELIVERY TIMES:
US - 3-5 days (after the item is shipped)
International - 1-8 weeks (after the item is shipped)
* Please note shipping estimates on individual listings
***Express Mail upgrades are available****
All items will be shipped via USPS First Class Mail. Delivery Confirmation and tracking (domestic only) are included. All my items are packed in 100% recycled, super safe and sturdy packaging - tested to withstand the bumpy road to get to you in one piece! :)
* Prints and small original watercolors are backed with archival foam-core and plastic - this part of my packaging is not recycled. It is archival quality so it will not damage your print if you should need to leave it in the package for a bit longer.
I ship to your ETSY address, so please make sure this is correct. If you receive your item damaged, please email me at christine@maiautumn.com with an image of the damage or convo here on Etsy and I can either replace your item or send you a refund.
♥ TRACKING
All US customers will be provided a USPS tracking number. Unfortunately, tracking numbers for international shipments cannot be provided at this time. I apologize for the inconvenience to my international customers. If you are located internationally and need tracking, please contact me to upgrade your shipment to courier.
♥ CUSTOMS
All customs fees are the responsibility of the purchaser.
International duties and taxes must be paid for by the customer.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
♥ ISSUES/CONCERNS
I want you to LOVE your purchase! In the event that you are unhappy with an item for any reason, please convo me or email me at christine@maiautumn.com as soon as possible so that we can resolve the situation together. If you have received your item(s) damaged, please contact me with photos/description of the damage to arrange for a replacement shipment.
♥ EXCHANGES/REFUNDS
Please contact me to let me know that you are returning an item. If you would like to return or exchange anything you buy from this shop, please send it back to 8 Fennec Ct, Tinton Falls, NJ 07753, for a refund within 30 days. Please be sure to pack your return item(s) safely. I cannot accept returns that are damaged. Shipping must be prepaid at the point of shipment. Refunds are processed minus any shipping charges on the original order. (Original paintings, commissions and custom work/print sizes/listings are excluded from this policy and are only returnable under special circumstances. Please contact me to discuss.)
* Items purchased with a discount code or during a sale are only eligible for store credit.
♥ PAYMENT
Mai Autumn accepts Paypal, and all major credits, as well as Etsy gift cards.
♥ PAYMENT PLANS can be arranged for larger works. Please let me know if you are also interested in framing for your original or print and I will send you a quote.
♥ CHECKOUT HELP
If you are having problems with the checkout process, please convo me or view this Checkout Help Guide. http://www.etsy.com/help_guide_checkout.php
♥ CUSTOM WORK/COMMISSIONS
Custom commissions are always welcome! If you are interested in a custom piece or illustration for your project, please contact Christine to discuss what you have in mind. The range of production times will depend on the size and subject matter, so please don't hesitate to just ask. Most custom orders do require a non-refundable deposit.
♥ WHOLESALE INFORMATION
Thank you for your interest in carrying Mai Autumn products in your store! Please visit http://shop.maiautumn.com/pages/wholesale to fill out a wholesale application to open a new account.
For consignment inquiries, please contact christine@maiautumn.com - Christine accepts consignment accounts on a limited basis.
♥ GALLERY
Christine is currently not represented by a gallery. If your organization is interested in her work, please get in touch with her on Etsy or at christine@maiautumn.com
♥ LICENSING
Christine's artwork is available for your licensing needs - please contact at christine@maiautumn.com to discuss your project.
♥ PRICE ADJUSTMENTS
Please note:: No price adjustments will be honored after a purchase is completed. Coupons/discounts cannot be applied after you have placed your order.