Thank you for visiting us at Mai Autumn! We want all of our customers to feel at home while shopping with us. Here we have posted our list of terms and regulations that will be in effect as you are using our site. Please note that using our website constitutes your agreement to be bound by these terms and conditions. If you do not agree to these terms, please do not use our website. Since Mai Autumn may revise this site, please make note that these terms may change from time to time. You may email us at hello@maiautumn.com if you have any questions concerning our policies.

This website is owned and operated by Mai Autumn. Our office is located at 1103 5th Ave FL 1, Asbury Park, NJ 07712. Unless otherwise noted, all images, graphics, text, photography, etc., are copyrights and/or intellectual property that are owned, controlled, or licensed by Mai Autumn. All rights are reserved. The contents of our website are for personal (non-commercial) use only. Any use of our website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of Mai Autumn.

Given the unpredictability of technology and the online environment, Mai Autumn does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Mai Autumn shall not be liable for damages of any kind related to your use of or inability to access this website.

Although we will make every effort to respond quickly to applicable email messages, Mai Autumn is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding Mai Autumn, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through maiautumn.com shall become and remain the property of Mai Autumn.

Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so. 

Many items on our website are made to order and will ship upon completion. Your method of payment will be processed at the time of order to allow for Mai Autumn to properly fund projects when customers commission an item. By using this website and purchasing products from Mai Autumn, you are agreeing to allow us to allocate funds to create the item you wish to purchase. Mai Autumn is providing a service by creating their products, designs, or works of art. In the case of backordered or pre-order items, your payment in full reserves your item(s) and your order will ship upon availability of said backordered/pre-ordered items. Delays in shipping, beyond what is noted on item product pages, will be communicated with you, if they should arise. Backorder dates or lead times are clearly indicated on item pages and these delays will not be communicated further, after an order is placed.

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.

Mai Autumn cannot be held accountable for packages that are lost in the mail, are not delivered due to postal error, incorrect shipping addresses being provided or theft. We will not issue refunds for items that are claimed to be lost unless we have received a report from the U.S. Postal Service of the loss of a parcel.