We hope you are more than pleased with anything you receive from us. However, if you would like to exchange or return an item from your order, please find our policies below. We at Mai Autumn want to make your shopping experience as pleasant as possible.

Returns are accepted for items in unworn, original condition, within 30 days of purchase. A full refund in the form of payment, minus shipping fees, will be issued upon receipt of the returned item(s). We also accept any return of an item that has been damaged in shipment or has a defect.

If you wish to exchange an item you have purchased at Mai Autumn, please follow the instructions for regular returns below, and begin a new order to purchase your desired item(s).

To send items back to Mai Autumn:

(Please use your own trackable and insured shipping method*)

  1. Email us at hello@maiautumn.com indicating items you wish to return/reason for return.
  2. Securely package your item(s) and seal the package according to proper mailing standards
  3. Send to:

Mai Autumn
2034 Fox Field Circle
Wall, NJ 07719

*The cost of return shipping must be prepaid at the point of return

Mai Autumn is not responsible for returns that are not received. Refunds cannot be issued for packages that are damaged in transit. If you have received your order damaged, please contact us to let us know before you send your return. 

 

(Please note: Original paintings, commissions and custom work/print sizes/listings are excluded from this policy and are only returnable under special circumstances. Contact us to discuss. Sale or discounted items are only eligible to receive store credit if returned.)