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How will I know when my order ships?

An email confirmation was sent to the email address you used when placing your order. An email will also be sent to the same email address when your order ships. If you did not receive a confirmation email, please contact us

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What printing method is used for your prints?

All of our prints are created using archival pigment inks on archival Hahnemuhle matte fine art paper. To ensure the highest quality, Christine personally inspects every print before it ships.

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How do you ship artwork/prints?

Small, unframed prints and paintings (11x14" and under) are shipped individually with sturdy archival, white, foam core backing, inside archival plastic sleeves. Larger prints are rolled around a tube, wrapped in bubble wrap, and placed inside a sturdy box. Paintings larger than 11x14" are shipped flat between sheets of archival foam core, wrapped in many layers of bubble wrap, all inside a sturdy box.

Framed pieces are protected with extra bubble wrap, packing peanuts and air pillows to prevent breakage.

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What if my package gets lost in the mail or arrives damaged?

If you think your order is lost in the mail: Before contacting us, please make sure you have read our processing and shipping times on our shipping page and contacted the shipping carrier (USPS or UPS) using the delivery confirmation number or the tracking info that was emailed to you. If after doing both, you think your order is lost in the mail, please contact us by email and make sure to include your order number. If we conclude that your order is lost after our own efforts to find it, we will replace your order.

If your print arrives damaged or has a flaw, please email us at hello@maiautumn.com immediately with a photo of the damage so that the problem is visible.

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Can I get a custom sized print made?

Yes. Please contact us to discuss the image you are interested in, and the dimensions of the print you wish to order.

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Can I use your artwork or designs on my own projects, products, website, business card, etc.?

No. All rights to all the images on this site are reserved by Christine and are protected by U.S. and international copyright laws. Images that we share on this site are for informational purposes only and may not be used in any way without Christine's prior permission. If you would like permission to use an image, contact us for a licensing request.

 

Do the colors/tones of the actual prints and artwork look like the images we see online?

We have made every effort to ensure fidelity between the images you see on our site and the final prints. However, since the colors you see depend on your computer monitor settings, we cannot guarantee they are 100% accurate. Many of our customers do comment on how much more beautiful the prints are in person.

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If I buy a print or a piece of original art, can I make a copy of it? 

When you purchase a print or a piece of original artwork, you do not purchase the copyright or the right to reproduce the image in any form: You purchase only a physical copy of the image. You may not use or copy any images for any reason without prior permission, even if the use is noncommercial, not for profit, education, or for your own private use. If you would like permission to use an image, please contact us for a licensing request.