At Mai Autumn we want your shopping experience to be a true joy. After an order is placed, most shipments will leave our New Jersey studio within 24 hours. Under some circumstances, 48 hours may be necessary to process an order. If an item is custom made to order, shipping time may vary. Please refer to the item description for estimated lead time. 

We ship all of our items in 100% recycled cardboard packaging that is printed with soy inks. Our tissue paper and ribbon are also 100% recycled. In some cases, for very large or very small shipments, we may ship your purchase in re-used cardboard packaging that is not our own.  All shipments are shipped USPS, unless requested otherwise.


***Shipping rates are now calculated according to the size of your order!***

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UNITED STATES

Our regular carrier is the U.S. Postal Service. Options for expedited shipping are available at checkout. See estimated transit times below.

Common transit times* for domestic packages:

  • First Class Mail - 2-5 business days
  • Parcel Post - 2-10 business days
  • Priority Mail - 2-3 business days
  • Express Mail - 1-2 business days

*With the exception of Express Mail, transit times are not guaranteed.

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INTERNATIONAL

Mexico and Canada: 

Options for standard USPS shipping methods will be shown at checkout and calculated according to your region/the weight of your order.

For quicker delivery, we also offer delivery via courier - select the UPS upgrade at checkout for $30.95 (5-10 days guaranteed)

Common transit times* for packages traveling to Mexico and Canada: 

  • First Class Mail International - 1-8 weeks
  • Priority Mail International - 1-2 weeks
  • Express Mail International - 4-12 business days
  • Courier Upgrade - UPS - 5-10 days (guaranteed)

*With the exception of Courier shipping, transit times are not guaranteed. 

All other countries: 

Options for standard USPS shipping methods will be shown at checkout and calculated according to your region/the weight of your order.
 
Common transit times* for packages traveling to the rest of the world: 
  • First Class Mail International - 1-8 weeks
  • Priority Mail International - 1-3 weeks
  • Express Mail International - 4-12 business days
*Transit times are cannot be guaranteed for international shipments to all other countries. If you need your package by a guaranteed date, please contact us for courier estimates for your country/region.

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Because many of our items are one of a kind or made to order, some of our items may appear on the shop site as sold out. If the item is available for re-order customers may place backorders through the corresponding item page. If the option is not available, you may contact hello@maiautumn.com to inquire about any particular item. Shipment of backordered merchandise or special order merchandise may vary.

  • Note on International Shipping –  Express Mail International or UPS International include tracking. Please contact us if you have questions about International Shipping (Unfortunately, tracking is not available for First Class International. )

*all taxes and customs fees must be paid by customer.

**Mai Autumn cannot be held accountable for packages that are lost in the mail, are not delivered due to postal error, incorrect shipping addresses being provided or theft. We will not issue refunds for items that are claimed to be lost unless we have received a report from the U.S. Postal Service of the loss of a parcel. We make every effort to make sure your package arrives in a safe and timely manner, and will do everything in our power to locate any lost packages to the extent which we are able.

If your package arrives damaged, please contact us immediately - we will always replace items that are damaged in transit, as long as we have sufficient proof that damage has occurred due to insufficient packaging on our part.